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Contact Us

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Contact Details
Online Use our online enquiry form
Phone 1300 369 900
Fax

Administration (02) 6351 3148
Lending/Investment Centre & Accounts (02) 6351 3148

Phone Access and general enquiries during business hours 1300 369 900
Administration Office 1 Ordnance Ave, Lithgow NSW 2790
Postal P.O. Box 386, Lithgow NSW 2790

Business Numbers

ABN 39 087 650 057
Australian Financial Services Licence & Australian Credit Licence No. 241068
BSB 802 207

Branches

Lending and Investment Centre
Address 1 Ordnance Avenue, Lithgow 2790
Hours

Mon, Wed, Thur, Fri: 9.00am - 5.00pm
Tues: 10.00am - 5.00pm

Phone 1300 369 900
Fax (02) 6351 3148
Lithgow Branch
Address 148 Main Street, Lithgow NSW 2790
Hours Mon, Wed, Thurs, Fri: 9.00am - 5.00pm
Tues: 10.00am - 5.00pm
Phone (02) 6354 1615
Bathurst Branch
Address 77 William Street, Bathurst NSW 2795
Hours Mon, Wed, Thurs, Fri: 9.00am - 5.00pm
Tues: 10.00am - 5.00pm
Phone (02) 6354 1611
Mudgee Branch
Address Shop 1, 82 Church Street, Mudgee NSW 2850
Hours Mon, Wed, Thurs, Fri: 9.00am - 5.00pm
Tues: 10.00am - 5.00pm
Phone (02) 6354 1613
Blackheath Branch
Address 28 Govetts Leap Road, Blackheath NSW 2785
Hours Mon, Wed, Thurs, Fri: 9.30am - 5.00pm
Tues: 10.00am - 5.00pm
Phone (02) 6354 1610

Lost or Stolen Cards

Visa Debit Card  1800 648 027

Send us a Compliment

Happy with the service? Please give us your feedback - as we like to pass on member compliments to our staff.

Use our online general enquiry form to provide us with your feedback on the service received. We welcome your comments.

Suggestions for Improvement

We want to get it right... you can help us with your feedback. The ability to have 'your say' is an important part of the Credit Union difference. We welcome your comments and suggestions.

Use our online general enquiry form to provide us with your suggestions. We appreciate you taking the time to assist us with our focus on continual improvement and quality member service.

Resolving Problems

If you have any issues with Family First Credit Union we want to know about it our staff will try to fix all problems immediately so the first place to start is to contact us. However if it is a more complicated matter, it may take longer to investigate. We will address your complaint in a prompt manner and endeavour to resolve the problem. If you are unsatisfied with our response to a complaint you will have access to our external dispute resolution organisation, the Financial Ombudsman Service.