Personal Loan FAQs

Do I have to be a credit union member to take out a loan?

Family First Credit Union is a mutual financial services organisation and as such is owned by its members, each one of whom is a shareholder. Therefore you must be a member of Family First to have a loan. Learn more about becoming a member. ^

How much can I borrow?

The minimum amount you can borrow is $2,000 with an unsecured loan or a secured loan. You may wish to consider an overdraft or a MyCard MasterCard for smaller amounts. The maximum amount you can borrow is $27,500 with an unsecured loan or more with a secured loan or dependent on security offered. In all circumstances our personal loans are limited by your ability to meet your repayments. Wish to calculate how much you could borrow? Use our Loan Calculator. ^

How do I make repayments on the loan?

You can arrange to make your loan repayments either by payroll deduction, direct debit from your savings or transaction account, Internet or Phone Access transfer, at any of our branches or by a direct debit from another financial institution. ^

How often will I receive information on my account?

Statements are produced six monthly or more frequently on request. Duplicate statements can be requested at anytime from our office.
Account Balances and Statements are also available through our Internet and Phone banking services. ^

What security is required to take out a Personal Loan?

The security required will depend upon your individual circumstances. Examples of the type of security we may require are a mortgage over property and a Bill of Sale over an asset such as a motor vehicle. A fee is payable where this is required. ^

What happens if I get sick, have an accident or lose my job?

The best way to obtain peace of mind that your repayment obligations will be met in the case of accident, illness or involuntary unemployment is to take out insurance. Learn more about our Loan Repayment Insurance. ^

Do I need to take out insurance?

It is recommended that you take out insurance on your loan, although it is not compulsory it is designed to cover your lending obligations in the case of sickness, accident or involuntary unemployment. Although you do not have to purchase your insurance through us, we do offer a range of insurance policies. Learn more about our Loan Repayment Insurance. ^

Is a redraw facility available?

Family First gives you the option of making extra repayments on your loan and then having the flexibility of being able to redraw on these extra repayments. You need to have your loan in advance by at least $1,000 and the minmum redraw is $1,000.  This facility is free of charge, a small fee applies for each redraw and allows you to park extra funds on your loan, thus saving you interest and then redrawing them as required. ^

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Questions?

If you have any questions, please contact us.

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