Contact Us Contact Details
| Online | use our Online Enquiry Form |
| This e-mail address is being protected from spam bots, you need JavaScript enabled to view it | |
| Phone | 1300 369 900 |
| Fax | (02) 6352 2309 |
| Phone Access and general enquiries during business hours | 1300 369 900 |
| Administration Office | 3 Ordnance Ave, Lithgow NSW 2790 |
| Postal | P.O. Box 386, Lithgow NSW 2790 |
Business Numbers
| ABN | 39 087 650 057 |
| AFS Licence No. | 241 068 |
| BSB | 802 207 |
Branches
| Lending and Investment Centre | ||
| Address | 1 Ordnance Avenue, Lithgow 2790 | |
| Hours |
Mon, Wed - Fri: 9.00am - 5.00pm |
|
| Phone | 1300 369 900 | |
| Fax | (02) 6351 3148 | |
| Lithgow Complex Centre | ||
| Address | Shop 9-10 Valley Plaza, Lithgow NSW 2790 | |
| Hours | Mon, Wed - Fri: 9.00am - 5.00pm Tues: 10.00am - 5.00pm Sat: 9.15am - 12.00pm |
|
| Phone | (02) 6350 3290 | |
| Bathurst Branch | ||
| Address | Shop 9 Bathurst Chase, William Street, Bathurst NSW 2795 | |
| Hours | Mon, Wed - Fri: 9.00am - 5.00pm Tues: 10.00am - 5.00pm |
|
| Phone | (02) 6330 9390 | |
| Mudgee Branch | ||
| Address | Shop 1, 82-86 Church Street, Mudgee NSW 2850 | |
| Hours | Mon, Wed - Fri: 9.00am - 5.00pm Tues: 10.00am - 5.00pm |
|
| Phone | (02) 6378 2330 | |
| Blackheath Branch | ||
| Address | Shop 4 Collier Arcade, Blackheath NSW 2785 | |
| Hours | Mon, Tues, Wed: 10.00am - 4.00pm Thurs and Fri: 10.00am - 5.00pm |
|
| Phone | (02) 4787 8795 | |
Send us a Compliment
Happy with the service? Please give us your feedback - as we like to pass on member compliments to our staff.
Use our online general enquiry form to provide us with your feedback on the service received. We welcome your comments.
Suggestions for Improvement
We want to get it right... you can help us with your feedback. The ability to have 'your say' is an important part of Family First difference. We welcome your comments and suggestions.
Use our online general enquiry form to provide us with your suggestions. We appreciate you taking the time to assist us with our focus on continual improvement and quality member service.
Make a Complaint
There are several ways in which you can do this:
- Telephone us on 1300 369 900
Our staff will endeavour to deal with the matter on the spot. If this is not possible, they will record your problem and explain the steps taken to resolve it. It will then be passed onto staff with the authority to to resolve it. - In person at a Branch
Our staff will endeavour to deal with the matter on the spot. If this is not possible, they will record your problem and explain the steps taken to resolve it. It will then be passed onto staff with the authority to resolve it. - Write to Family First by post, fax, or email (see above)
You may like to use our Online Enquiry Form. Please include as much information as possible and also attach any relevant documentation.
Dispute Resolution
Family First Credit Union offers our members an internal dispute resolution procedure that is readily accessible and free of charge.
For more information on our internal dispute resolution procedure click on the link below to view our Resolving Problems Brochure.
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Resolving Problems |
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