Contact Details
| Online | use our Online Enquiry Form |
| This e-mail address is being protected from spam bots, you need JavaScript enabled to view it | |
| Phone | 1300 369 900 |
| Fax |
Administration (02) 6352 2309 Lending/Investment Centre & Accounts (02) 6351 3148 |
| Phone Access and general enquiries during business hours | 1300 369 900 |
| Administration Office | 1 Ordnance Ave, Lithgow NSW 2790 |
| Postal | P.O. Box 386, Lithgow NSW 2790 |
Business Numbers
| ABN | 39 087 650 057 |
| Australian Financial Services Licence & Australian Credit Licence No. | 241068 |
| BSB | 802 207 |
Branches
| Lending and Investment Centre | ||
| Address | 1 Ordnance Avenue, Lithgow 2790 | |
| Hours |
Mon, Wed, Thur, Fri: 9.00am - 5.00pm |
|
| Phone | 1300 369 900 | |
| Fax | (02) 6351 3148 | |
| Lithgow Complex Centre | ||
| Address | Shop 9-10 Valley Plaza, Lithgow NSW 2790 | |
| Hours | Mon, Wed, Thurs, Fri: 9.00am - 5.00pm Tues: 10.00am - 5.00pm Sat: 9.00am - 12.00pm |
|
| Phone | (02) 6350 3290 | |
| Bathurst Branch | ||
| Address | Shop 9 Bathurst Chase, William Street, Bathurst NSW 2795 | |
| Hours | Mon, Wed, Thurs, Fri: 9.30am - 5.00pm Tues: 10.00am - 5.00pm |
|
| Phone | (02) 6330 9390 | |
| Mudgee Branch | ||
| Address | Shop 1, 84-86 Church Street, Mudgee NSW 2850 | |
| Hours | Mon, Wed, Thurs, Fri: 9.00am - 5.00pm Tues: 10.00am - 5.00pm |
|
| Phone | (02) 6378 2330 | |
| Blackheath Branch | ||
| Address | Shop 4 Collier Arcade, Blackheath NSW 2785 | |
| Hours | Mon, Wed, Thurs, Fri: 9.30am - 5.00pm Tues: 10.00am - 5.00pm |
|
| Phone | (02) 4787 8795 | |
Please note that the above trading hours for Family First Branches are not applicable for national and NSW public holidays.
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Send us a Compliment
Happy with the service? Please give us your feedback - as we like to pass on member compliments to our staff.Use our online general enquiry form to provide us with your feedback on the service received. We welcome your comments.
Suggestions for Improvement
We want to get it right... you can help us with your feedback. The ability to have 'your say' is an important part of Family First difference. We welcome your comments and suggestions.Use our online general enquiry form to provide us with your suggestions. We appreciate you taking the time to assist us with our focus on continual improvement and quality member service.
Make a Complaint
There are several ways in which you can do this:
- Telephone us on 1300 369 900
Our staff will endeavour to deal with the matter on the spot. If this is not possible, they will record your problem and explain the steps taken to resolve it. It will then be passed onto staff with the authority to to resolve it. - In person at a Branch
Our staff will endeavour to deal with the matter on the spot. If this is not possible, they will record your problem and explain the steps taken to resolve it. It will then be passed onto staff with the authority to resolve it. - Write to Family First by post, fax, or email (see above)
You may like to use our Online Enquiry Form. Please include as much information as possible and also attach any relevant documentation.
How to Resolve Your Dispute
The Financial Ombudsman Service is an independent organisation offering free and accessible dispute resolution services to financial services consumers across Australia.
The Mutuals division resolves disputes relating to participating credit unions and other financial service providers.
Financial Ombudsman Service - Mutuals: Phone 1300 78 08 08 or visit www.fos.org.au
