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New Payments Platform (NPP)

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New Payments Platform (NPP) ... is now here for Family First members

Family First Credit Union members are now able to make and receive payments in real-time using just a mobile phone number, email addressor an Australian Business Number (ABN). No longer will you be required to wait 24 - 48 hours for fund transfers to be settled with the new process taking around 6 seconds.

Family First Credit Union is participating in the New Payments Platform, which the banking sector has been developing for a number of years. This will transform the way we pay friends and family, businesses and government agencies and is considered world class in terms of payment processing.

The first phase of the New Payments Platform is now live and is being delivered by Osko by BPAY and PayID, both of which are now available to Family First Credit Union members. Other services will follow in early 2019.


Fast, convenient, simple and secure – Osko by BPAY and PayID will make banking easier.


  • It’s fast - Payments are made in real-time.
  • It’s convenient - No wait or delays. Available 24/7, 365 days a year
  • It's simple - For those who participate, you’ll be required to register a PayID to send and receive payments using an email, mobile number or ABN instead of a BSB and account number. You can do this in internet and mobile banking as well as our banking app
  • It’s secure - Each payment needs to be approved before it can go through, giving you more security and control over the payment.


Now that the first phase of the New Payments Platform is available, you’ll be able to create a PayID, allowing you to make and receive payments using mobile phone numbers or email addresses without any need to disclose your BSBs and account numbers. For participants, no more having to remember or ask for BSB and account numbers. This simplified payment process links your mobile phone number and / or email address to your bank account making it quicker and easier to make and receive payments.

This means it is more important than ever to keep your contact details up to date with us. To update your details, simply call us on 1300 369 900  or call into your local branch.

Frequestly Asked Questions


What is the New Payments Platform?

It’s a brand New Payment Platform that will allow Australians to transfer money from one account to another much more quickly, 24 hours a day, 7 days a week.

Who is behind the New Payments Platform?

Thirteen of Australia’s leading financial institutions, including our payments provider Ausralian Settlements Limited (ASL), the Reserve Bank of Australia and the big four banks, have joined forces as the NPP Australia (NPPA) to fund, build and govern the New Payments Platform.

When will the New Payments Platform be available

The first phase of the New Payments Platform has been made available to Family First Credit Union members from Tuesday 13 February 2018 however please note, not all financial institutions will be offering this service from this date (please check with the financial institution in question before attempting to make an NPP transaction)..

How secure is the New Payments Platform?

The New Payments Platform is safe and secure as it is certified to the highest data security standards and monitored 24 hours a day, seven days a week. It also has very high security standards and capabilities that must be met by all connecting participants who are required to be regulated Authorised Deposit-taking Institutions. Australian banks have some of the more sophisticated fraud detection methods and technology and fraud levels in Australia are very low. After consultation with countries where real-time payments are in place, we will be adding extra fraud detection methods and collaborating with Australian financial institutions and law enforcement agencies when the New Payments Platform goes live.

What is Osko?

Osko by BPAY is a service built on the New Payments Platform. It will allow people to send and receive real-time payments to or from friends, businesses and the government using a BSB and account number or a PayID linked to their bank account. 

What is a PayID?

It’s a smart address for payments, created by linking a bank account to a recognisable and memorable piece of information used in everyday life, such as an email address or phone number. While the PayID can only link to one bank account at a time, accounts can have more than one PayID. A PayID can be a phone number, email address, ABN number or ‘organisation ID’ such as a company name. A PayID provides greater convenience and peace of mind as a customer no longer has to disclose their BSB and account number to receive payments.


Please direct any questions you have concerning NPP to one of our friendly Member Service Officers either by visiting one of our branches or calling us on 1300 369 900.



If you have any questions, please contact us. enquire now

This is general information only and your needs and financial circumstances have not been taken into account. Terms, conditions, fees and charges may apply. Before using any of Family First Credit Union's products or services you should read our Financial Services Guide.