Dear Valued Member,
Firstly, may I wish all members and their family and friends good health as they battle the challenges thrown up throughout this COVID-19 (Coronavirus) pandemic. These are extremely tough and unprecedented times and we all have to work together to get through this worldwide issue. To this end, Family First announce a number of measures that will help support our members throughout this challenging period. Whether you have been impacted directly or indirectly, it is important for us to do our best to protect your physical and mental health wellbeing and ease the financial burden of members who are doing it tough.
Financial Assistance To Members with Loans
There are a number of ways in which you can seek assistance from Family First if you have a loan with us.
If due to the impact of COVID-19 Coronavirus, please contact us as soon as possible. We have a number of options available to help you including:
Please note that by taking advantage of any of the measures listed above, you will not suffer any adverse impact on your personal credit rating if you talk to us sooner rather than later. You may however incur additional interest charges so it is important to recommence your usual loan repayments as soon as you are able to do so.
Terms and conditions do apply so please contact us today to talk about these options.
Financial Assistance To Depositing Members
You may not have a loan with us however you may still be impacted by the COVID-19 Coronavirus so please find following some ways in which we are assisting depositing members:
Terms and conditions apply so please contact us today to talk through the options that are available.
We are also happy to look at any other option that you may feel appropriate to ease the financial burden on our members throughout this tough time.
Changes In Branch
So that we may be able to operate our branches in a close to ‘business as usual’ manner as possible, we must preserve the health the health and safety of our staff and our members attending the branch. In order to protect the health and safety of both staff and members in our branch locations, we have implemented a number of additional measures to strengthen hygiene factors to prevent the spread of the virus. These include:
Furthermore, we have notices up at all locations reminding all people not to enter the branch if they:
In the interests of the health and safety of all our staff and members, we strongly encourage all our members to perform your financial business remotely without coming into the branch / office if you can via access facilities such as Visa Cards, mobile banking apps, internet and phone banking as well as over the phone 1300 369 900, by emailing us at email@example.com by reviewing or applying online at our website www.familyfirst.com.au
For those members that don’t have any options other than attending a branch / office in person, we are still open for business however please be reminded of social distancing regulations and protocols surrounding when branch / office entry is not appropriate.
How To Apply
There are a number of ways to apply for any component of the support package outlined in this document:
It is extremely important that we all stay safe throughout these trying times. Whether it be adhering to social distancing and social gathering rules, adopting a more stringent approach to personal and location hygiene, we can all do our part. This support package has been designed to give maximum support to members most impacted by the COVID-19 coronavirus so we would encourage only members who are impacted apply.
In the mean time, please stay safe everyone.
Chief Executive Officer