Customer Owned Banking Code of Practice

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Credit unions, building societies and mutual banks are bound by the Customer Owned Banking Code of Practice. The Code has been developed in close consultation with the community, government, consumer groups and our members. Customer Owned Banking Code of Practice

We are focused on providing real value to our members through competitive interest rates, personalised service and a fee structure that is based on mutual support as Credit unions and mutual building societies are owned by our members.

Just like a bank, we are a regulated financial institution which is required to comply with:

We also choose to subscribe to the Customer Owned Banking Code of Practice as a public expression of our moral promise to members to uphold the fundamental principles of mutuality, transparency and fairness.

Our 10 Key Promises to You

Download the Customer Owned Banking Code of Practice

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